Universal Service Center - Orlando, Florida

Kelsey Dunbar

I cannot recommend Universal Service Center Enough!! Hector's exceptional customer service truly stands out. He immediately addresses all situations and needs with care and professionalism and a dedication to ensuring complete satisfaction. Hector goes above and beyond to make your process smooth and stress free over all. If you're planning on visiting Universal Care Center make sure to ask for Hector!

Christie Duffer

I’ve been taking my car here for years and receive amazing service every time. I moved across town about a year ago, and haven’t found another shop that offers such quick and efficient service as well as kind and honest customer care. I make the drive whenever I’m in need of service because it’s worth it!

Matthew

I started to take my cars there over a year ago. Minor items. Service was good and fair priced.

About 6 months ago or so I informed them I see an oil leak on my car. They told me I needed new valve covers and valve cover gaskets. I replaced them. Oil leak did not go away. I proceeded to take my car back about 8 times with the same leak. I guess they tried their best to fix it.

On my final visit I said you should either reimburse the issue I paid for or send it to someone that can fix what I paid for.

Well wouldn’t you know they then told me my rear head gasket was leaking and should replace both the front and rear. Recommended when doing one.

This did not sit well with me. I took it somewhere else. It was neither. It was in my transmission. Got it fixed and no oil leak now.

Sorry to say. I will not be bringing my cars back.

Reuben and staff are very nice. I want to believe the tried to help, but based on the bad diagnosis which would cost me thousands of dollars I can’t bring my cars there any longer.

Raymond Kim

I visited Universal Service Center for a flat tire I had during our Orlando vacation unexpectedly. Mr. Hector provided very affordable and honest service—no upselling or hidden fees, just excellent service at a great price. Thank you, Mr. Hector. Happy Thanksgiving!

Dane Wilson

Love this place! Josh is seriously the man, young guy who knows all his stuff. test drove my car and let me see all the problems on the lift and properly explained everything correctly to the T. gave me good advice and great with my manual. helped me find a good quote for my problems. he was a straight up honest and good guy. couldn’t be happier with my experience totally recommend especially josh!!!

ORLANDO ROSADO

I called Universal service center for an oil change and lower oil pan gasket replacement. Once there I was met by Hector the service manager. He’s a pleasant professional man which made the whole experience great. I had been looking for auto shop like this and I think I found it. Professional, knowledgeable, reasonable.
Keep up the great work guys, you deserve 5 plus stars!!! I will be reaching out for auto service soon.

Karen Weatherford

Another excellent service received today. We have been taking our cars here for many years here. I have always received quality results.
Special appreciation for Hector and Josh this round. Grateful to have a trustworthy auto repair we can rely upon.

Anthony Colandro

Hector and Team are very responsive and listen well. They know their business. My first visit there and will be returning with our other vehicles as needed. Thank you Team!