SAMSUNG AUTHORIZED. SERVICE CENTER - Fort Lauderdale, Florida

Diana Shechtman

They will not let you speak to HR. When i created a case manager complain; they ignored it . They will not escalate service complains. They have yet fixed my problem after 2m and an extended warranty. Finally, their service rep dented my washer. FTC is now aware

Scott Francoeur

Dropped my TV off on Saturday. Open at 9. Nobody there till 10. Repairmen didn't speak English. Couldn't give estimate till week. Then picked up tv. Better. But still has shadow. Told me was shadow from lights in store. Not the case. Called back. Phone was off.. No service. No voicemail. Will not return.

Donald Lindsay

OK my problem was not huge. But what is great about D&L is that they gave me great service. They are courteous, knowledgeable, and professional. I grew up many years ago in a small Western New York town where everyone knew who my parents were when I walked into a store. Gil treated me the way I was used to be treated more than 45 years ago. Just good skilled professional people. Also it really helps that he is such a nice person. Just a super guy and really a quality shop.

Vanessa Robayo

We took our Samsung TV to see if we can get it repaired. They kept our TV for 2 whole months and never did they bother to get in contact with us to let us know of any updates. We called once and spoke with someone after a month of dropping off our TV. They said they still needed to verify with Samsung to see if warrenty was approved and that they would get in touch with us. Another month passes and we hear NOTHING of them. We call and their excuse was "owner might have been sick and thats why noone got in contact with us". They are very unorganized and you speak to someone new everytime. I find it disrespectful and unprofessional to leave a client WAITING the way they did to us. If we would have never called we would have never received a call from them. I highly DO NOT recommend this place to anyone. Its a waste of time, energy, and probably money! Do yourself a favor and find another place to go too. Make sure to read all reviews prior to choosing your location otherwise you might have a similar experience.

Giovanni DeTorres

Very polite man working there, I was able to bring in the TV for a free quote. He recognized the problem right away and I had my TV back the next day. TV is an 8 year old Samsung flat screen by the way. It also came with a 6 month warranty on the repairs. Why not five stars? Two months after I had the repairs done, the original problem returned. I'm bringing the set back in today for warranty on the repairs, and if the problem is fixed then I will rate five stars.

Edit: Five stars. I needed a power supply and it was delivered.

Derek Frank

Called to schedule a quote for my broken Samsung dishwasher. I mentioned to him that I had removed the motor to see if I could figure out what was wrong, at that point he cut me off and said "I want nothing to do with it" and hung up on me. Rude guy. Maybe having a bad day, but there are better ways to handle this. Maybe explain why you can't help and recommend a place that will? Anything other than how he handled it. Don't recommend.

John Kelly

I was ready to spend $800+ on a new TV and instead called D&L, who I found through a Google search as an authorized Samsung repair service. A fellow named Ray listened to me very patiently describe the problem. He assured me that he had dealt with the problem before. This was on a Thursday.
On Saturday, the repair technician, Joe, showed up within the time frame set and proceeded to fix the problem in an efficient, professional and friendly way. I was very pleased with my encounter with this company from the get go. I lucked out.
The charge was very reasonable. Later, on line, I found a quote for what they did at a hundred dollars more than they charged.

Noemy Romero

I have came to D& L to have Two my the tv’s serviced Richard the owner was very pleasant. The technicians are honest and know what they are doing. at the same time service was fast only a couple of days . Thank you D&L electronics.