Marion Transit Center - Tampa, Florida

Ly Viruste

THE WORST BUS STATION EVER! I felt very unsafe because there were a lot of homeless people and drug addicts. People were selling very strange things there with their suitcases, it seemed like drugs idk, small potions of liquids. The whole bus station was very dirty and nowhere were there any exact instructions where a certain bus should go, not even on the bus ticket. Didn't see any security guards or employees there either. I didn't even go to the toilet, because if it was already dirty outside, I don't want to know what it was like on the inside. The only good thing was that our bus arrived on time, but of course it was blocked by some drunken people shouting.

It is very sad to see that people have to live there like this, but would it be possible for the bus station to still remain a controlled area?

LaToya Shies

Real bus times are off and will have you running to the bus stop only for the time to get to 0 minutes twice before an actual bus comes. Try to call the transit center and it doesn't matter what option you hit to get help the phone just says it's recording and immediately hangs up. Very dangerous when traveling with an infant waiting in the heat forever due to inaccurate real time bus schedules and no customer service to get through to to give you actual real times. You have to either wait in the heat and chance a heat stroke or just miss go home not being able to make important appointments.

Devon Ortiz

Worst experience of living in Tampa for years . Came to drop off family and was met by a Caucasian officer with the most disrespectful attitude arguing with us in front of our car . There’s are no clear signs of entrances only bus parking spots . So me making trying to make a u turn he approached us aggressively . I have small children and disabled family members that were shocked and terrified at the approach of this wanna be officer . I will be putting in as many complaints on all sites and contacting corporate ! Do not reccomend many homeless are all over the bus area sleeping , eating , begging .

Nicolas Jacobi

most unprofessional bus service i have ever used. They have no ticket machines at the airport. The bus driver acts intentionally surprised me not having coins and is not willing to change bills. I had to change money at a store and wait another 60 minutes for the next bus. What a useless company. Just get rid of it. First, fire the useless bus drivers and replace them with computers.

Hollywood CO

The customer service at this location is extremely unprofessional. Starting with the black male supervisor with dread locks. As a disabled traveler I do not wish to be mocked nor argued with if I ask for assistance. On March 12 2024 between 2:30pm - 3:30 I encountered just that behavior from a supervisor that seemed more concerned with sucking a cigar than assisting customers in a polite manner. He was rude, argumentative and very disrespectful to my needs. I asked several employees for his name yet "no one" knew it or probably fearful of retaliation if given out. Even the people working inside behind the glass were complisate with playing incompetent.
Finally a security guard advised me he knew the person as Unit 12.

All documented via personal body camera.

Haritha Diraneyya

With Hart you never know what's to come next. Sometimes the bus is late by 7 minutes. Or maybe 11.. 5? 21? (yes 20+ minutes is not that uncommon at all). And you might still want to be on time, just in case, you know. Well think again, because sometimes (though rarely) the bus can be *earlier* than its schedule by a few minutes.
Oh, and sometimes, the bus just doesn't show up at all (skipping a schedule, meaning you will have to wait for at least another 20 minutes for the next one, if you're lucky to be waiting at a "high frequency" line that is).
It definitely could be worse, but wouldn't say it's Tampa's biggest source of pride.

Jonathan Maye

Whew where to begin. I have read many of the reviews and I would like to say that its very disappointing reading what appears to be the same issues from 6 years ago. What's more angering is that almost each of the issues that were being faced then has been experienced by myself or my wife.
I can write all the angering moments that we have faced in the last 2 months to just last week as I have made many calls, spoken to the many operators, supervisors, promised emails (I no longer hold my breath), speaking to field supervisors out along the many routes. I can be a very negative and rude person among throughout this post, but I chose to just say that the issues lie among everyone in charge. Not the Hartline officials, but the officials that have never driven a bus throughout Tampa Bay witnessing the children going to school early in the morning, the young man that is headed out to the construction site to work, as well as the young lady that is heading into the office for her day as a medical assistant.
I believe the vary political officials that we vote for have forgotten who they serve. We are in troubling times and the one thing we don't need is for the trouble to continue. We don't need to continue to ride disgusting buses daily. We don't need to feel unsafe at the the transit centers. We don't need to have drivers on their jobs consistently arriving late as we may have to depend on them to get to our jobs. We don't need the outdated software which is being used to service its customers. We don't need limited routes and times for public service. As you see the list goes on and on. I will close by saying we (my wife and I)lost our primary mode of transportation and since then we have had to resort to public transit as our primary mode of getting to our jobs. Please make me aware of the times and dates of future meetings so I may attend and make my suggestions .

danny keller

No stares this place has homeless people all over the place and the vending machine prices are really high one vending machine charged me 5 for a 20 oz power ade and another one charged me 2.10 for the same drink and when you need help the old man in the office is rude and worthless