HCA Florida Osceola Imaging Center - Kissimmee, Florida

Desiree Moreno

The facility is good, the scheduling on the other had I would give it a zero. They supposedly have high call volumes every day. I've called multiple times to schedule multiple imaging orders and they always take my phone number and never call back. There's always issues saying I don't need a certain order or I need a extra order to go with the one my dr gave me. EVERY SINGLE TIME I CALL SOMEONES COMPUTER IS ALWAYS ACTING UP, THEY CANT GET THROUGH TO A MANAGER FOR APPROVAL, THEY NEED TO SPEAK TO MAMOGRAM FIRST AND THEY ALEAYS PROMISE TO CALL YOU BACK AND NEVER DO ! HORRIBLE CUSTOMERBSERVIXE ON THE CENTRALIZED SCHEDULING PART . HONESTLY GETTING ANNOYED TO THE POINT WHERE I WILL BE SWITCHING OVER TO POINCIANA OR SIMON MED

Daniela Toyo

My mom had an appointment here for a mammogram. They told her they had rescheduled for later on the same date. We went at the time it was supposed to be and they told me it was canceled because there was not tech available. They rescheduled for a week later, 05/09/2023 and they told my mom they couldn’t do the exam because she needed the results from her previous mammogram on a CD Who does that in 2023? Also when the appointment was rescheduled the lady told me to just bring the Drs order, she didn’t say anything about a CD!!!!!

Julie Zalace

I was scheduled for a DEXA on May 4. After I checked in they told me no tech available, so I was rescheduled. When I arrived on June 27 for the rescheduled test they told me still no tech available. It's been almost two months and I have to start all over again. They couldn't return the doctor's order to me so I have to go back to the doctor who originally ordered the test for a new order. This is complete and utter incompetence.

Y R

IF I HAD THE OPTION TO GIVE NEGATIVE STARS, I WOULD NOT HESITATE TO DO SO BECAUSE OF THE SERVERE LACK OF CUSTOMER SERVICE. I AM CURRENTLY FACING A GRUSTRATING SITUTATION WHERE I AM TRYING TO OBTAIN MEDICAL RECORDS FOR A PATIENT. DESPITE THE PRIMARY CARE PHYSICIAN'S ORDER, THE IMAGING CENTER IS REFUSING TO FAX THE REPORT, WHICH IS INCREDIBLY DISAPPOINTING.

AS A PRIMARY CARE PHYSICIAN'S OFFICE, OUR UTMOST PRIORITY IS THE WELL-BEING OF OUR PATIENTS. IT IS DISHEARTENING TO ENCOUNTER A SITUTATION WHERE AN IMAGING CENTER REFUSES TO COOPERATE BY FAXING OVER THE NECESSARY REPORT. THIS REFUSAL NOT ONLY CAUSES SIGNIFICANT DELAYS BUT ALSO HINDERS THE TIMELY AND EFFICIENT DELIVERY OF CARE TO OUR PATIENTS.

TO ALL WHO READ THIS DONT WASTE YOUR TIME IN THIS FACILITY, WHERE YOU WILL WASTE YOUR TIME AND YOUR PROVIDER WILL NEVER GET THE REPORTS.

Elizabeth Bollinger

I had to schedule an appointment here the first time I called they were speaking to me as if I didn’t know what I was talking about. My Doctor sent the referral TWICE so I called twice no one seemed to want to look up my information never called me to schedule like they said they were going to. So I woke up today when they opened got voicemail so I attempted to call through out the morning still voice mail so I called the number the voicemail told me to call only to find out they don’t schedule my type of appointment so I called the number the lady gave me voicemail again it’s ridiculous.

Jennyffer Garcia

I gave them 1 star because it wouldn’t allow me to choose 0 stars! These people set up an appointment for me at 630am when they don’t even open until 7!!!! I had to wake up at 5 am to make on time only to stand in front of the door for more than 30 minutes because they wouldn’t even let me in the lobby! It was raining and cold AF outside!!! Then when I told the receptionist she just said oh that’s scheduling they do that all the time, no apologies!!! The worst patient service and care I have ever encountered!!

Barbara Peterson

Terrible service. We waited 1 3/4 hrs after our scheduled appointment to be called in. The receptionist should have told us it would be this long and given us the option to reschedule, go somewhere else or wait. Instead we were continuously told we were next. We missed another important appointment we had that day. I will never return to this facility again.

Ripal Patel Mehta

I am incredibly grateful from the person greeting me at the door doing temp checks to the receptionist who always followed up with me when I would be taken in.

I am extremely grateful to Eldon a pro imaging tech who knew exactly how to handle someone claustrophobic. He listens, remains calm and is supportive. I was in good hands and was able complete imaging.

I want give Lillian a special thanks for her blessing and encouragement.

This was a great patient experience. Everyone does there job like a pro and are incredibly pleasant.

Thank You !!